terms of service

Hakshatra – Terms of Service

Welcome to Hakshatra. By using our website www.hakshatra.com, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

This website is operated by Hakshatra. Throughout the site, the terms “we”, “us”, and “our” refer to Hakshatra.
By visiting our website or purchasing something from us, you engage in our “Service” and agree to these Terms.

2. Online Store Terms

  • You must be at least 18 years old to use this website.

  • You may not use our products for unlawful purposes.

  • You may not try to hack, disrupt, or misuse the website or payment system.

3. Product Information

  • We try our best to display colors and details accurately. However, slight color variations may occur due to screen differences.

  • Handloom or semi-handloom sarees may have minor weaving irregularities, which are not considered defects.

4. Pricing & Payments

  • All prices are displayed in INR.

  • Prices may change without notice.

  • We accept online payments through secure payment gateways.

  • We reserve the right to refuse any order suspected of fraud or unusual activity.

5. Shipping & Delivery

  • Shipping timelines are mentioned on the product and checkout pages.

  • Delays caused by courier partners, weather, or unforeseen reasons are not our responsibility.

  • For more details, please read our Shipping Policy.

6. Returns, Refunds & Exchanges

  • Return/refund eligibility is mentioned clearly in our Refund Policy.

  • By purchasing from our website, you agree to the conditions mentioned in the Refund Policy.

7. Order Cancellation

  • Orders can be cancelled within 2 hours of placing them.

  • Once shipped, orders cannot be cancelled.

8. Accuracy of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated.
We may update the content of the site at any time without obligation to notify you.

9. Third-Party Services

  • We may use third-party providers for payment, shipping, WhatsApp notifications, analytics, etc.

  • These third parties have their own privacy and terms.

  • We are not responsible for issues arising from third-party services.

10. User Comments & Reviews

If you post a review/comment on our site:

  • It must not be abusive, false, or illegal.

  • We may remove any content that violates our guidelines.

  • You give us permission to display that content on our website or promotions.

11. Prohibited Uses

You are prohibited from:

  • Violating laws

  • Attempting to hack or disrupt the website

  • Uploading viruses

  • Harassing or abusing others

  • Using false information or impersonating someone else

12. Limitation of Liability

Hakshatra is not liable for:

  • Delays in delivery

  • Losses due to courier errors

  • Damages caused by incorrect use of the product

  • Unauthorized access to your data
    Use the website at your own risk.

13. Changes to Terms of Service

We may update these Terms at any time.
Continued use of our website means you accept any changes made.

14. Contact Information

For questions about the Terms of Service:
📩 Email: support@hakshatra.com