Refund Policy
At Hakshatra, we aim to deliver premium-quality sarees with complete customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
You can request a return only if:
- The product is damaged, defective, or incorrect.
- You must raise the return request within 48 hours of delivery.
- The saree must be unused, unwashed, and in original condition with tags and packaging.
We do not accept returns for:
- Color variation due to screen/lighting
- Minor weaving irregularities typical of handloom fabrics
- Sarees that have been used, altered, or washed
- Clearance / sale items (unless damaged)
2. Return Process
- Email us at support@hakshatra.com or WhatsApp our customer support with Order Number and Product photos/video showing the issue.
- Our team will review your request within 24 to 48 hours.
- If approved, we will arrange a pickup from your address(Where available).
3. Refund Method
After the returned product passes the quality check:
- Refund will be issued as Store Credit / Coupon Code, valid for future purchases.
- Store credit will be shared within 3–5 business days after QC approval.
We currently do not provide refunds to bank accounts or original payment methods.
4. Exchange Policy
- Exchange is allowed only for size issues (if applicable), or if you want a different saree of the same or higher value.
- Exchange shipping charges may apply.
5. Order Cancellation
- Orders can be cancelled within 2 hours of purchase.
- Once processed/shipped, orders cannot be cancelled.
6. Damaged Product on Delivery
If your parcel is damaged or tampered at delivery:
- Record a video while opening the package
- Share it within 24 hours of delivery, we will provide full support for replacement.
7. Contact Us
For any return/refund queries:
📩 Email: support@hakshatra.com
